Support Plans

Select the Right Support Plan for Your Business

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Free Standard support is included with Subscriptions and the first year of One-time Purchase.

STANDARD SUPPORT

Unlimited Technical Support

Ask us questions during standard business hours (Monday – Friday 9am-5pm).

Pre-Installation Walk-Through

Walk through with a Results Technician to help your IT person understand the installation process and answer installation questions.

One Product Upgrade

Coupon for one free product upgrade to be used within one year of purchasing the software.

Knowledgebase

Access and search through our customer’s frequently asked questions.

Training Videos

Your entire team can watch our pre-recorded how-to videos.

Pre-Recorded Webinars

Watch our pre-recorded in-depth webinar trainings to learn more about specific topics.

Live In-depth Training Webinars

You’ll be invited to our free in-depth training webinars held several times throughout the year on various topics of interest.
Optional annual support plan

PRIORITY SUPPORT

Includes Standard Support

Access to training videos, the knowledge base, pre-recorded webinars & live in-depth training session.

Unlimited Product Upgrades

Download the latest releases as soon as they become available!

Priority Response Time

Priority response within 2 to 4 business hours (versus within 8 business hours response time with Standard Support).

Extended Support Hours

Extended Support hours:  8am – 8pm Monday-Friday (Eastern Time)
Weekend Support hours (by Appointment):  10am – 6pm Saturday-Sunday (Eastern Time).

Access to Official Training Videos

Access to 5 hours of pre-recorded how-to training videos on the most popular features in Results.

As of 2016, the annual Priority Support plan is an optional upgrade at 20% of the product price with an Initial Order. For One-time Purchase, first year of Standard Support is included in the purchase price. Annual Support is required and will renew automatically for future years, at 20% for Standard and 30% for Priority Support. Priority Support can only be acquired as part of the initial Results software purchase and needs to be kept current and active to receive the support services.

How Can We Help You?

CONTACT SUPPORT