Results Customization Provides Unimaginable Benefits to Church
THE BACKGROUND: Pentecostal Church of God
The Pentecostal Church of God (PCG) is a large organization with over 620,000 world-wide members, 37 district offices, 2,300 clergy in 1,200 churches in the US. The organization previously ran on a database that siloed information across the organization, creating a huge dependency on paper.
BUSINESS CHALLENGES & VISION
David Walker joined the organization in 2011 and was charged with migrating to a new software platform with the ability to manage day-to-day routines. His initial vision was very broad; he needed the information to flow within the large organization with multiple functions, locations, and roles.
David started the hunt for a system that would allow PCG to combine the previously siloed financial data and people data so they could ultimately run reports on both sets of data and work from a centralized database. His ultimate goal was to develop a “one organization system” that would provide role-based authority to edit records within a system that would house accounting data from the national and district and “people data” from all locations and support the needed workflow .
company and organization and they have always wanted to do the right thing.
PCG has customized Results in so many different ways that they now consider the product “100% PCG”. In order to help them obtain the specialized functionality, the Results Team studied, internalized and disassembled each field, each row, and each piece of information in the old database down to a point where they knew where everything was and how it functioned.
The Results team used a phased approach to deliver each customization. David explains, “There were no surprises within the development process. Results understood our needs and worked within our budget. I know we would not have received that level of support elsewhere.”
David started his search by evaluating 5 CRM companies and accounting packages that offered integration. He quickly found that most sales people that he talked to during his research were not accommodating and had the “big-company mentality”; they were not willing to bend or customize their product.
However, after the first few calls with Results Software, David knew he was not dealing with an ordinary software and CRM vendor. David was immediately drawn to the fact that Results Software answered the phone in-person and was impressed that the Results team listened, understood and cared about his role in the organization and the challenges he faced. Furthermore, the team showed specific interest in PCG’s challenges by researching the organization, their history and organizational structure so
they could properly provide the needs analysis and consultation needed.
Automatic Donation Allocation Saves Thousands of Data Entries.
Automated Event Registration.
Ease of Day-to-Day Operation.
Role-Based Access to Documents.
Powerful Reporting Capabilities.
Tight QuickBooks Integration Provides Phenomenal Reporting Capability.
Centralized Forms Decrease Paper Dependency.
Payment Management Web Portal.
Find-a-Church Web Portal.
WHAT'S IN THE STORE FOR THE FUTURE?
With the Results system in place, local, district and regional offices are now positioned for growth. Now that PCG has unified and centralized information, they can expand on their original goal: To grow the ministry and serve people with information that was not previously centralized or available digitally.
PCG will turn their focus on using Results to build better relationships and connect with their members. Results will be the tool used to follow up with people after functions; PCG will be able to capture information about which ministries, classes, trainings or small groups each individual is interested in and then follow up with the respective individual. By providing information to their members based on their specified interests, PCG expects members to feel a closer bond to the organization and know that they are a key part of the organization, that they are needed and that they are supported. Using Results information to understand how to serve their people will ultimately
result in organizational growth. PCG is also exploring how to leverage the mobile capability of Results for immediate access to information from anywhere and at anytime.
“Results can and will be a life-changing product for us,” David explains. “The Results team makes the product shine and we look forward to expanding our relationship with them as we grow.”