Support Programs

Providing superior support and personal customer service is a key element of our business philosophy.  We are proud of our reputation of putting our clients first. Whether you have an occasional question or would like to receive continual support throughout the year, we have a support option just for you.

	JumpStart Program:
		JumpStart is a complimentary support package offered to new clients to help them get up and running with no additional cost. JumpStart provides:   Complimentary 30 days of the Standard Customer Care Program.

	Standard Customer Care Program:
		The Customer Care Program is the ideal program for clients who would like to build on their investment in Results and do not need after-hours or phone support or instructor-led training.  The Customer Care Program can be renewed annually and offers:   Investment Protection.  Customer Care provides much more than software support.  It ensures that you understand our software and use it to get the best possible Results.   Unlimited Product Upgrades!  Customer Care clients are entitled to free software upgrades as they become available.   Unlimited Email Support.  During Standard Support hours 9am - 5pm Monday-Friday (Eastern Time).     Response Time.  Typical 30 min. ; Max. 8 hours within Support period.   Unlimited Access to Online Training Videos.  Watch online training videos at any time to learn more about Results.

	Priority Customer Care Program:
		The Customer Care Program is the ideal program for clients who would like to build on their investment in Results.  The Customer Care Program can be renewed annually and offers:   Investment Protection.  Customer Care provides much more than software support.  It ensures that you understand our software and use it to get the best possible Results.   Unlimited Product Upgrades!  Customer Care clients are entitled to free software upgrades as they become available.   Unlimited Email Support.  During Extended Support hours 8am - 8pm Monday-Friday and 10am - 6pm Saturday-Sunday (Eastern Time.)     Unlimited Phone Support.  During Extended Support hours 8am - 8pm Monday-Friday and 10am - 6pm Saturday-Sunday (Eastern Time.)   Response Time.  Typical 15 Min; Max. 4 hours within Support period.   Unlimited Instructor-led Results Webinar Training.  Unlimited attendance of our interactive instructor-led training classes.   Unlimited Access to Online Training Videos.  Watch online training videos at any time to learn more about Results.

	Pay-Per-Incident Program:
		Technical support is available on a pay-per-incident basis for clients who are not covered by our JumpStart or Customer Care programs.  The fee is $95 per incident during Standard Support & $145 per incident for Extended & Weekend Support hours.  The following applies to per incident support:   An incident is defined as resolving one issue relating to one of our products.  Questions on separate topics or issues will be defined as separate incidents and will be charged accordingly.   There are no additional charges for multiple calls placed in order to solve one incident.  An incident will be worked on until resolved, regardless of how long it takes.   Technical support is only available for the latest and second latest versions of the software.   A credit card is required when a phone call is received.  After hours and weekend calls will be billed at a higher rate.

Contacting Technical Support: 

Please refer to the Contact Us page for business hours and methods of reaching us.

If you have a technician on the line, please click here to engage a remote session.  The Results Technician will provide you with a code to start your session.